Dec 11, 2020 Ticketor is the white-label, fully branded, online ticketing system and box-office solution that has been around for over a decade.
If you have an account with them or are a member of their newsletter, you receive a quarterly "What is New" email, also available here, that highlights the new features and enhancements added to the platform. We have been following the new feature updates and were surprised by the amount of features this platform supports and adds on a regular basis.
So we decided to sign up on Ticketor and schedule a free demo with them to see these features in details. We scheduled the demo on Ticketor.com using their calendar and the demo was done through Zoom.
It was a flexible, 60-minute, one-on-one demo. When asked if we want to focus on certain feature or problem or if we want a general demo, we asked for a general demo. The sales person, Natalie, walked us through a, quick introduction, the company history, list of features, then pricing and reviews.
There were lots of features, many of them unique but very useful that we had not seen on other platforms. Something like self-service ticket upgrades, seat changes, date changes, exchanges or returns that you cannot find in most platforms and usually takes considerable time from your staff.
The suggestion of donation during the checkout process is something that most platforms miss and it can help non-profit organizations such as community theaters, churches or schools to dramatically increase the amount of donation they receive.
The gala dinner event required that all attendees choose their choice of dinner. So the system asked for the choice of dinner for each attendee. This is a feature called "Ticketor's question manager system". Being able to ask different type of question is another unique feature.
She selected the delivery method for each event and merchandise, applied a promotion code, and paid for the whole invoice using a test credit card that is provided on the demo site.
It was nice to see all type of different events in the system and that she was able to purchase all of them in one transaction. With some systems you cannot combine different events or merchandise in one transaction which is a pain for customers.
The tickets look nice and professional. It is very organized and good looking. The confirmation email is nice and professional but what surprised us was the fact that we could have configured and changed the confirmation text, even-though it is dynamically generated based on the purchased items, payment method and selected delivery methods.
The tickets are customizable and you can add any custom attachment to them such as your sponsors' logos, event schedule, or any custom terms.
Then she showed us the "Point of Sales" (POS) page. The page is fast, touch-friendly and easy to use and can be used to sell multiple events, season tickets, as well as merchandise and donations on a single page without any page refresh that made the process fast. The POS page allows cash, check and credit card payments. She told us that there are soon going to add options for financing and paying in instalments.
One thing that caught our attention was the ability to add ad-hoc discount or additional charges to the invoice so she was able to issue discounted or complimentary tickets right away and very easily. She explained that it is a permission-based feature and is only available to our sales staff if the administrator grants them the permission.
Then she showed us some reports. All the reports are real-time and show the most recent data. There are plenty of filters as well as the ability to sort and export to Excel.
We looked at some issued invoice and learned how to edit the invoice, perform upgrades, exchanges, refunds, changing delivery methods or resending the confirmation email.
Then we looked at the event creation page. She created an event using a wizard. It was quick and easy. When the wizard was closed, we saw the actual event edit / creation page.
Wow! Lots of settings and configurations!
Recurring event scheduler, date and time settings, delivery methods, exchange / upgrade policy, return policy, social distancing features, buyer fees, categories, availability and restriction, password protected events or prices, events that are available to certain group of users, maximum number of tickets per user, group tickets / family tickets / couples tickets / whole-table tickets, time-based pricing such as early-bird or last-minute prices, questions to be asked, pre-checkout items (related donation, merchandise or events to offer during the checkout process), ticket design, event streaming options, event promotion and ...
We learned about a lot of very nice hidden features that you don't get just by looking at feature set.
For example, you can edit almost anything at any time and they will take effect immediately. For example, you can change the prices or capacity, block or unblock seats, or change event date or details, even after the event is selling, and it will take effect immediately.
Another nice quality is that the system has no delay. All the reports are real-time. All changes take effect immediately. A buyer can purchase a ticket on their phone and walk through the gate right-away and the gate control app recognizes the ticket.
These features make Ticketor a go-to platform for all kind of ticketing needs, from venues to theater groups, concerts, schools, amusement and activities, classes, charity, churches, etc.
Some of these features are so unique and make the life much easier. We highly recommend getting a demo if you are considering a new ticketing platform. You will be happy that you did.
About us:
My name is M. Cohen. I review and write about the events and technology, especially technology for events.
Contact us:
Address: Los Angeles, CA, USA
Phone +1-818-570-3315
Website: https://www.youtube.com/channel/UCcYlNmGmZYz-F0XctA8f12w/videos
A Los Angeles-based ticketing and box-office platform, Ticketor.com, has quickly come up with creative solutions to allow live events and venues adapt with social distancing rules and re-open safely.
May 20, 2020
The COVID-19 pandemic has had an immense effect on the economy. One of the hardest-hit industries is the live events industry including venues, concerts, performing arts, sport, churches, etc. Events and venues were one of the first industries that were forced to close down and one of the last ones to be able to re-open and recover.
As some regions and cities start to partially reopen events and venues, things are not going to be like before. There are a lot of changes and new rules and regulations, based on social distancing, which is a challenge for venues and event organizers.
A Los Angeles based ticketing platform and box-office system provider, Ticketor, has come up with creative solutions to help venues and events reopen as soon as possible in a safer way.
The company that has been around for over a decade and is known mostly for their reasonable pricing and feature-full, white-label ticketing and box-office system has now quickly responded to the pandemic and developed all the required features to allow the events and venues to comply with the social distancing regulation.
On a page dedicated to Covid-19 pandemic, see Ticketor.com/Covid19, the company announced four new, key features to help venues and events re-open:
1. Safe Social Distancing for Seated Events:
Their seating chart tool, that allows the event organizers to design virtually any seating chart and the ticket buyers to pick their seat on the interactive seating chart, now enforces certain number of vacant seats between each attending party, based on the organizer’s configuration, to ensure the safe distance between attendees.
This feature is not only used for ticketed events, but also for free events and gatherings like churches that normally don’t sell tickets but need to enforce the safe social distancing for their attendees through free registration.
2, Cap the Venue Capacity:
Most cities and states only allow smaller events and require the gathering to be limited to certain number of attendees. The new Capacity Cap feature enforces the maximum number of tickets sold across all price levels and variations.
3. Outdoor Events:
Some states and cities have fewer restrictions when it comes to outdoor events. It means that lots of events that were formerly performed in theaters and concert halls, with standard and fixed seating charts, are now moving to parks and open areas. The Ticketor state-of-the-art seating chart designer tool comes handy in this situation.
The tool allows the event organizer to design virtually any seating chart, including theater-style, round-table or any combination, in a matter of minutes or hours instead of weeks or days. The event organizer can use the tool to design their custom seating chart on their own using the easy Seating Chart Designer tool and provided walk-through and tutorial video or they can have Ticketor to build it for them.
4. Online events:
Support for online events is another way the company is fighting the battle to keep the events going.
Ticketor also announces its dedication to continue to quickly respond to and provide the features that may be required to re-open events around the world and attributed that to their agile and flexible, in-house engineering and design team.
The company even asked their clients to contact them if they have any specific requirements that need to be addressed for re-opening.
Read more on VENTS Magazine
